Q. How do deposits and payments work?
A. A 50% non refundable retainer of the rental amount is required to secure your event date, unless otherwise agreed upon. Please note, retainers are nonrefundable, regardless of the reason of cancellation. Your remaining balance must be paid 30 days prior to the wedding/event date. If your wedding/event is 30 days or less away, full payment is required at time of order.
Q. How long will I have access to the items rented?
A. All rentals are 6 hours and pricing includes delivery, setup and pickup. Need the item longer? We are happy to work with you to see if we can make the appropriate accommodation.
Q. Do you deliver?
A. Yes! We currently do not allow pickups for any rental inventory. Please note, upon our arrival we require access to the venue at least 1-2 hours before the event start time (based on intricacy of set up) and one hour for pick up after conclusion of the event to allow us time to remove rentals and decorations. Access must include vehicle parking near the venue entrance.
**Pickup may be available for select purchased custom signage and curated gifts.
Q. What if my event is canceled or rescheduled due to unforeseen weather or circumstances?
A. We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions. While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to 6 months from the original event date unless otherwise stated. Please be advised, clients are permitted up to 2 rescheduled event dates within a 6-month period. After this, the client’s credit is forfeited and a new booking must be placed. Please give 3 weeks prior notice when rescheduling your date.
Q. How far does your included delivery fee cover?
A. We will deliver for free within 20 miles of Uniondale NY, and pickup time of no later than 9:00PM. Pickup times after 9:00PM can be scheduled for an additional fee. If you cannot determine if your event address qualifies for free delivery, give us your address and we will be happy to let you know.
Q. What are the pickup fees for pickups after 9pm?
A. 9:30PM charge of $50
10PM charge of of $100
10:30pm charge of $150
11PM charge of $200
1130pm charge of $250
12AM charge of $300
***Of note, we will work with you and your venue for next day pickups to avoid these fees when possible. This will depend on whether the venue will allow us, if the inventory is needed the next morning, and if we can fit it into our schedule the next day.
Q. How much does delivery cost if it is not within 20 miles of our warehouse in Uniondale, NY?
A. If your location exceeds 20 miles, we charge $1/mile. Not to exceed 75 miles. Delivery outside of 75 miles will require prior authorization and rental minimum of $7500.
Q. What does “price is for 1 setup/location only” mean?
A. That means the price you pay is for our movers and/or florist to set this item up one time, at one location within your venue. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else.
Q. What if I want to see an Altar/Arch/ or Backdrop in person first?
A. Unfortunately due to the size of rental items and logistics, we do not meet to show you these products. We strive to provide you with clear and precise photos and/or videos, so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @AssignedtoElevateLLC
Q. Can I request a different floral arrangement be made and rented for my Altar/Arch/Backdrop?
A. For an additional fee, we can customize available arches by adding flowers of a specific color, but flowers original to the design cannot be removed.
***Fully custom arches may be available at our disclosure and will incur custom order fees.
Q. There is an Altar/Arch/Backdrop that I would like for my event but you do not currently offer it, can you get this for me?
A. We would love to know what you are looking for and we may be able to provide it for you as a rental soon. We are always in the process of adding more inventory. Please email us the details and we can let you know if this is possible.
Q. How far in advance should I place an order for custom gifts, custom event signage including welcome signs, seating charts, table numbers etc.
A. Turnaround times are approximately 4 weeks depending on the size of the order, but are subject to change and the most accurate time will be given at the time of order.
For larger scale, on-site installations, it is recommended to book at least 6 months or more in advance to secure your event date.
Mockups will be provided after nonrefundable retainer is received. Order includes 2 revisions, any additional revision will incur an additional $20 fee.
Please note, once custom orders have been confirmed and production started there will be a reorder fee applied for any changes.
Seating Charts
Final guest lists for seating charts must be submitted as a Word Document to info@assignedtoelevate.com no later than 4weeks prior to your wedding/event. Any list submitted less than 4weeks prior to wedding/event date will incur a 10% rush fee. Any list submitted less than 3weeks prior to your wedding/event date will incur a rush 15% rush fee. Lists not received 2 weeks prior to your wedding/event date will be cancelled without refund.